Client Stories New York

Heidi's Chemotherapy Story

Heidi came to us when chemotherapy for stage 3 cancer started to cause her hair to fall out, as she was worried that her children would be distressed by seeing her looking sick. Despite the rapid hair fall we were able to completely conceal the effects using the Intralace System until she began to recover and her natural hair started to regrow. Here she tells her story and reflects on her experience with us.

Heidi before

Heidi on her first visit showing the effects of chemotherapy on her hair

Heidi after

Heidi after having her Intralace System

Heidi before

Heidi on her first visit - side view

Heidi after

Heidi after having her Intralace System - rear view

Heidi's story

Learning about the effects

Stage 3 cancer. Any cancer is a hard pill to swallow. Cancer with young kids is a jagged little pill. After the initial shock and processing, and learning about what type of chemotherapy, I learned about side effects. One side effect of my treatment was hair loss. Speaking to doctors at MSK, I learned that young children feel more effected when things/routines become different… when I started to look different. When I started to lose hair.

Using the cold cap

I was fitted for a cold cap and it met me at my first treatment. Paxman. This is the best out there, however there is a design flaw. The top of the head is where I lost all my hair, and I know that there were many factors, however I feel that there were two items that could be improved upon as follows

  1. The top of the system should be redesigned to be able to conform to the top of the head
  2. The top to allow more cooling chamber to keep it colder.

The hair starts to fall out

The paperwork about my chemotherapy (Taxil was the one that caused hair loss - it’s important to note that not all types of chemo have this side effect) noted that 14 days after my treatment, I would start to lose hair. I prayed, hoped and wished that this would not be me… But it was me. Fourteen days later, I started to lose clumps of hair. The texture turned into something that I have never felt. I cried each time I took a shower. A hairbrush became a torture device. I wanted to shave my head to gain control. My husband looked at me and said, “before you do that, think about it”. I am so happy that I did not shave my head. Don’t shave your hair!!!

In my emotional dark space, I kept thinking about how my kids would think I was sick (I mean, I was.. let’s be honest) and how when I looked sick, they would be scared. Hell, when I looked at myself in the mirror, I was scared. From this point on, this became about me feeling better about myself first, and keeping my kids confident that “everything will be fine”. I distinctly remember searching for hair loss solutions online. Putting together different SEO words and stumbled upon Lucinda Ellery. I watched the 5 part video of the news anchor woman in the UK… and I sent an email requesting more information after video 5.

A representative from Lucinda Ellery was in touch very quickly, and I scheduled a consult. We did a video consult and she sent me her before/after. I booked myself for a system for the next week.

First visit to the salon

I was nervous. I had no idea what to expect. Now I know that it is called an integrated mesh system, however LE has very specific differences. The entire build took a long time. It’s a full day commitment, especially with the kind of loss that I was starting to have. All in all, I walked out with a full head of hair and a great parting. Grace did the build. She was kind, gentle, allowed me to cry. I got hugs from people I never met. It was so safe. Grace added lowlights - a little outside my comfort zone. It was a little nerve wracking however it did have some fun elements to it too. Bring a book, some work, order lunch.

Regular maintenance - and support

My maintenance was more than a “normal” client, in that I was still in an “active loss” stage. I cold capped on TOP of the system. I know that I did not have it as tight as it needed to, even though I tried, with the limitations of the design of the cold cap. The tightening was once every 3 weeks as new connections were made. As I lost more hair, the team expanded the system to cover the loss. The re-align was also a bit sooner for me due to the active loss. I had lost a LOT of hair. It was hard to look at myself, however I declined the privacy because I knew that this was a part of my journey. The parting was replaced at about 6 months. Chastity became my main stylist, and she was so kind. Carefully explaining each new part of the journey.

Each time I went in, the entire team was incredible. I felt safe, comfortable, and not judged. Anyone that comes to gain confidence at LE will feel the same too.

A successful outcome

I’m in remission now. My last appointment with LE was a full removal, and the system was put on clips. My hair was coming in too fast and thick to keep the system on my head. The last appointment was hard. Happy, lovely, hard, memorable… hard. To have a part of my support to keep things “normal” and then all of a sudden, it’s gone. This is cancer. WHEN you get to the other side, it just sort of ends. And something new begins. And this time of the end and new is a hard bridge.

My mother is battling now, however her treatments only cause slight hair thinning. LE gave me a gift of “normal”. I looked normal. I didn’t look sick. So my kids didn’t think I was sick. And I didn’t look sick, so I knew I would be okay. When I shared with my kids that my mom was starting chemo, they said, “You beat cancer. So grandma will too.” Cancer isn’t a scary word anymore. It is just a word. And I beat it.

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Comments by Lucinda Ellery

Our sincere thanks to Heidi for sharing her story.

Many of our clients facing chemotherapy in New York come to see us even before they begin treatment or experience any hair loss. It can be difficult to fully understand how important it is to continue looking like yourself throughout treatment, until you're faced with the possibility of losing that part of your identity.

Cold cap or not - we can help you maintain your look

Whether a client chooses to use a cold cap or not, we want them to know that concerns about their hair are one thing we can help take off their shoulders.

During a time when so much feels out of their control, managing hair loss after chemotherapy is something they can have control over. While benefits of cold capping are great for some of our clients, it is not a necessity and we work equally with clients who cold cap and those who don't and in both cases, they look like themselves.

When women are facing the possibility of hair loss from radiation or chemotherapy often they search for some kind of human hair wig or even consider shaving their heads.  Neither of these are necessary if you are a candidate for an Intralace System.

A flexible hair system that adapts to your progression

One of the greatest advantages of mesh integrated hair system is its flexibility. As hair loss progresses, we can adapt and redesign the system so that you always continue to look like you. The system also does not stop hair growth after chemotherapy, you just won't see the growth or lack of it except every 6 months when you come for your realignment.

It's never too soon to schedule a consultation. Having that information ahead of time allows you to focus on what's most important, your health.  But you can face those decisions without the added worry and stress about your hair.

Custom-built whenever you need it - and no need to shave

The system is custom-built in one day, with no need to wait for hair to be ordered or shipped. Everything is tailored to your needs and preferences, and there's no need to shave your head, in fact, we strongly encourage you not to. If complete hair loss does occur, we can adapt the system using medical-grade tape that allows you to look the same and continue all your normal activities, traveling, working, even swimming, without limitation.

Because we are a salon dedicated exclusively to women experiencing hair loss, our clients find comfort in knowing they're in a safe, supportive space with professionals who truly understand what hair loss means and who can help them do something about it.

 

Further information on hair loss due to Chemotherapy and how we can help conceal it and keep you looking good

Here you'll find lots of information on Chemotherapy and how it affects hair, what can be done about it, and a series of interviews with Sky News presenter and former Olympic gymnast Jacquie Beltrao talking about her experience of cancer diagnosis and hair with Lucinda.


Getting in touch

If you suffer from Trichotillomania like Stella and you'd like a free consultation to see how we can help, please contact us via our New York Contact page

 


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